Privacy Policy

Last Updated: June 2026

The website www.trekafricagorillas.com is owned and operated by Excursia Adventures, a registered tour and travel company based in Uganda.

This Privacy Policy explains how Excursia Adventures collects, uses, stores and protects your personal information when you visit the Trek Africa Gorillas website, contact us, request a quotation, subscribe to our communications or book any of our travel services.

By using this website or engaging with our services, you agree to the terms outlined in this Privacy Policy.

Who We Are

Trek Africa Gorillas is an online platform operated by Excursia Adventures. The website provides information, travel planning assistance and booking services for gorilla trekking tours, gorilla habituation experiences, chimpanzee tracking safaris, wildlife safaris and other travel experiences across Uganda, Rwanda, Kenya, Tanzania and other destinations in Africa.

As part of providing these services, Excursia Adventures may collect and process certain personal information necessary for planning and delivering your travel arrangements.

Information We Collect

We may collect information directly from you when you:

  • Contact us through our website, email, phone or social media channels

  • Request a quotation

  • Subscribe to our newsletter

  • Make a booking

  • Submit an inquiry

  • Participate in surveys, promotions or competitions

The information we collect may include:

  • Full name

  • Email address

  • Telephone number

  • Nationality and country of residence

  • Travel dates and destinations

  • Number of travelers

  • Passport information where required

  • Emergency contact details

  • Accommodation preferences

  • Dietary requirements

  • Accessibility requirements

  • Travel insurance information

  • Special requests related to your trip

We may also collect information automatically when you use our website, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website pages visited

  • Time spent on our website

  • Referral websites

  • Cookie and analytics information

How We Use Your Information

We use your personal information to provide travel services and improve your experience when using the Trek Africa Gorillas website.

Your information may be used to:

  • Respond to inquiries and quotation requests

  • Create customized safari itineraries

  • Process and manage bookings

  • Reserve gorilla permits, chimpanzee permits, accommodations and transportation

  • Arrange airport transfers and safari activities

  • Communicate important travel updates

  • Provide customer support before, during and after your trip

  • Improve our website and services

  • Send promotional offers and travel updates where permitted

  • Comply with legal, regulatory and security obligations

We only collect information that is relevant and necessary for these purposes.

Booking and Travel Arrangements

When you make a booking through the Trek Africa Gorillas website, additional information may be required to facilitate your travel arrangements.

This may include:

  • Passport details

  • Date of birth

  • Emergency contact information

  • Flight details

  • Travel insurance information

  • Health information relevant to your trip

  • Special accommodation or accessibility requirements

This information allows us to secure permits, arrange transportation, reserve accommodations and ensure your safari is organized efficiently and safely.

Sensitive Information

Certain safari activities may require us to collect limited health-related information, such as mobility concerns, allergies, dietary requirements or medical conditions that could affect your travel experience.

We only request this information when necessary to help ensure your safety and comfort during your trip.

Such information will be handled confidentially and only shared when required to provide the services you have requested.

Sharing Your Information

To provide our services effectively, we may share relevant information with trusted third parties involved in organizing your trip.

These may include:

  • Hotels, lodges and camps

  • Airlines and transportation providers

  • National park authorities

  • Gorilla and chimpanzee permit authorities

  • Local guides and tour partners

  • Payment service providers

  • Government and immigration authorities where required by law

We only share the information necessary to deliver the services requested.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

International Transfers

Because we operate travel services across multiple countries, your information may occasionally be shared with suppliers and service providers located outside your country of residence.

Whenever such transfers occur, we take reasonable steps to ensure that your information is handled securely and only for the purpose of providing your travel services.

Marketing Communications

If you subscribe to our newsletter, request travel information or consent to receive marketing communications, we may send you:

  • Travel inspiration

  • Gorilla trekking updates

  • Safari offers

  • Destination news

  • Travel tips

  • Special promotions

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will never send unsolicited marketing communications where prohibited by law.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors interact with our website.

Cookies may be used to:

  • Remember user preferences

  • Improve website performance

  • Analyze visitor behavior

  • Enhance website security

  • Measure marketing effectiveness

You can choose to disable cookies through your browser settings, although some website features may not function properly as a result.

Analytics Services

We may use third-party analytics services, including Google Analytics, to understand how visitors use our website.

These tools collect anonymous information about website traffic, visitor behavior and page performance.

This information helps us improve our website and provide a better user experience.

Data Security

We take reasonable technical, administrative and organizational measures to protect your personal information against unauthorized access, disclosure, alteration or destruction.

Our security measures may include:

  • Secure website connections

  • Password-protected systems

  • Restricted staff access

  • Regular software updates

  • Secure data storage practices

While we take reasonable precautions to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

  • Maintain business records

The length of time information is retained may vary depending on the nature of the information and applicable legal requirements.

When information is no longer required, it will be securely deleted or anonymized.

Your Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Object to certain processing activities

  • Withdraw consent where applicable

  • Request a copy of information you have provided to us

  • Restrict processing under certain circumstances

To exercise any of these rights, please contact us using the details provided below.

Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, content or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our services are not directed toward children under the age of 18 without parental or guardian involvement.

We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business operations.

Any updates will be published on this page with a revised effective date. We encourage visitors to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Excursia Adventures

Website: www.trekafricagorillas.com

Email: info@trekafricagorillas.com

We will make every reasonable effort to respond to your inquiry promptly.